At LUMI MOLLY, we are committed to providing a smooth and reliable shopping experience. If you are not fully satisfied with your purchase, our support team is here to assist you.
1. Return Eligibility
You may request a return within 14 days of delivery.
To qualify for a return, items must meet the following conditions:
- Items must be unworn, unused, unwashed, and in their original condition
- Original tags and packaging must remain attached or included
- Items must be free from perfume, deodorant, makeup, stains, pet hair, or other signs of use
We reserve the right to decline a return or issue a partial refund if an item does not meet these requirements, except where otherwise required by applicable law.
⚠️ Non-Returnable Items
The following items are not eligible for return or refund:
- Items clearly marked Final Sale
- Intimates, bodysuits, swimwear, and underwear
- Earrings, hair accessories, and other hygiene-sensitive accessories
- Gift cards
- Items damaged through improper use, washing, or care
2. Return Process
To request a return:
- Contact us at contact@lumimolly.com within 14 days of delivery
- Include your order number and the reason for your return
- Provide photos if the item is damaged, defective, or incorrect
- Wait for return approval and instructions before sending the item
Once your return is approved, we will provide the correct return address and instructions.
❗ Returns sent without prior authorization may not be accepted.
❗ The business address listed on our website is not a return address.
3. Refunds
Returned items will be inspected after they are received.
Once approved:
- The refund will be issued to the original payment method
- Please allow 3–7 business days for us to process the refund
- Your bank or payment provider may require additional time to post the funds
- Original shipping charges are non-refundable unless the item was incorrect, damaged, or defective
A partial refund may be issued if an item is returned with missing packaging, signs of use, damage, or other conditions that reduce its value.
4. Return Shipping
Unless the item arrived damaged, defective, or incorrect:
- Customers are responsible for return shipping costs
- Original shipping fees are non-refundable
- We recommend using a trackable shipping service
- Please keep your shipping receipt and tracking information
LUMI MOLLY is not responsible for return packages that are lost, damaged, or delayed during transit.
5. Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If you receive a damaged, defective, or incorrect item, contact us promptly at:
Please include:
- Your order number
- A description of the issue
- Clear photos or videos of the item and packaging
We will review the information and provide an appropriate solution.
6. Exchanges
We do not currently offer direct exchanges.
To order a different size, color, or style, please return the eligible item for a refund and place a new order separately.
7. Order Issues and Payment Disputes
If you experience an issue with your order, please contact us first so our support team has an opportunity to assist you.
We will make a reasonable effort to review and resolve your concern as quickly as possible.
8. Fraud Prevention
To protect our customers and business:
- High-risk or suspicious orders may be reviewed, declined, or canceled
- Transactions flagged as potentially fraudulent may require additional verification
- Repeated misuse of the return or refund process may result in restrictions, subject to applicable law
⏰ Support Hours
Monday–Friday: 9:00 AM–5:00 PM ET
We aim to respond within 24–48 business hours.
✨ Thank you for shopping with LUMI MOLLY.