At LUMI MOLLY, we strive to provide a smooth, reliable, and transparent delivery experience. Please review the following shipping information before placing your order.
1. Order Processing
Orders are typically processed within 1–3 business days, Monday through Friday.
Orders are not processed on weekends or public holidays. Processing times may be slightly extended during holidays, promotional periods, or other peak seasons.
2. Shipping Time
Estimated delivery timeframes:
- United States: 5–10 business days
- International: 7–15 business days
Delivery times are estimates and may vary depending on the destination, shipping carrier, customs processing, weather conditions, and other factors beyond our control.
3. Shipping Rates
🚚 Free Shipping
Available on orders of $60 USD or more.
📦 Standard Shipping
Orders from $0.00–$59.99 USD
Flat rate: $10.00 USD
⚡ Expedited Shipping
Flat rate: $20.00 USD
Available shipping options and final charges will be displayed at checkout.
4. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.
Please allow 1–3 business days for tracking information to update after the package has been handed over to the carrier.
5. Shipping Delays
While we do our best to deliver every order promptly, delays may occasionally occur due to:
- Shipping carrier disruptions
- Customs inspections or processing
- Weather conditions
- High order volumes
- Public holidays
- Incorrect or incomplete delivery information
LUMI MOLLY is not responsible for delays caused by circumstances beyond our reasonable control.
6. Incorrect Shipping Information
Please carefully review your shipping address before completing checkout.
Customers are responsible for providing accurate and complete shipping information. If an order is returned or delivered incorrectly due to an address error, additional shipping fees may apply before the order can be resent.
Contact us as soon as possible if you notice an error. We cannot guarantee that address changes can be made after an order has entered processing or shipped.
7. Lost or Stolen Packages
When tracking shows that a package has been delivered, please first check:
- Around the delivery location
- With household members or neighbors
- With your local shipping carrier
- In any secure parcel locker or building reception area
LUMI MOLLY is not responsible for packages lost or stolen after confirmed delivery, subject to applicable law. However, our support team will assist where reasonably possible.
For questions regarding your order, please contact us:
⏰ Support Hours: Monday–Friday, 9:00 AM–5:00 PM ET
We aim to respond within 24–48 business hours.
✨ Thank you for shopping with LUMI MOLLY.